We tackle a huge problem in retail - that costs retailers billions a year and creates tons of waste. That problem is customer returns. In retail, around 15% of all products sold get returned. 50% of these returned products are either damaged, open-box or show signs of usage. These returns can’t be resold as new and often simply get discarded. That’s over a billion products a year in Germany alone. While painful for retailers, returns have been accepted as a cost of doing business and until now the environmental impacts have been overlooked. Despite the volume and potential value of products in the reverse supply chain, most retailers lack the core capacity to inspect and re-market returned inventory and take advantage of multi-channel dispositions that are available.
Malindo provides processes and a technology solution that connects these goods directly to consumers, cutting out all middlemen and increasing recovery value for retailers, while giving consumers great deals and reducing environmental waste.