Werkstudent Customer Support (m/w/d)
Labels
- Language
- German required (B2+)
“du kommunizierst sicher in Deutsch und Englisch”— from the posting · 70% confidence
- Type
- Working student
“Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle”— from the posting · 95% confidence
About this role
A working student role in customer support at a young SaaS company focused on e-commerce returns. The person helps onboard and support customers, tracks satisfaction, spots upselling opportunities and feeds back to the product team. Confident German and English are expected, and the office is in Berlin with remote work possible.
From the original posting
Über 8returns 8returns ist ein junges SaaS-Unternehmen, das Retouren im E-Commerce neu denkt. Wir helfen Onlinehändlern, Retourenprozesse einfacher, nachhaltiger und kundenfreundlicher zu gestalten. Als Werkstudierender im Bereich Customer Support spielst du eine entscheidende Rolle dabei, unsere…
Read the full posting ↗What this means for you
- Working students (Werkstudenten) are regular part-time employees, so the minimum wage applies (€13.90 per hour).
- Working more than 20 hours a week during the semester can end your working-student status for social insurance. Non-EU students: these working days count toward your limit of 140 full / 280 half days per year.
- The posting doesn't mention pay. It's normal to ask about the Praktikumsvergütung before you accept an offer.
- German at B2 level or higher is required. If you're still learning, look for listings labelled “German is a plus” or “English only”.
- EU/EEA and Swiss students have no work-day limit and can work like German students.
General information, not legal advice. Rules can change and your situation may differ — check with your university, the employer or your Ausländerbehörde.